Frequently Asked Questions

Damage & Fines

• Can I take out additional covers or protections?
• Can the excess be reduced to zero?
• Do I need to check the condition of the vehicle prior leaving the location?
• I would like to have details of damages excesses, their amount and how I will be charged in the event of damage or theft?
• What are the different types of additional extras and covers available?
• What happens if the vehicle breaks down or if I have an accident?
• What happens if I have a fine?
• What if my cargo gets damaged during my hire?
• What should I do if I have a problem regarding tyres?
• Who pays for toll or congestion charges?