Frequently Asked Questions

I would like to have details of damages excesses, their amount and how I will be charged in the event of damage or theft?

Excesses will vary, depending on the vehicle category. Our staff, either in the Reservations Department or at the counter, will be happy to inform you about the excess corresponding to the vehicle category you wish to rent.

If new damage is noted when the vehicle is returned, you will be charged the corresponding amount and should the final repair cost (including any applicable administration or immobilisation charges) be lower than the excess charged, the difference will be reimbursed.

More details can be found on the website, Excess Waivers page or Tariff Guide

Policy information can be found using links to our Damage Management Policy and our Insurance and Protection Policy.

If Europcar is able to recover the costs of its damage from a liable Third Party, you will be reimbursed in full.