Home FAQ Damage & Fines What happens if I have a fine?

What happens if I have a fine?

You are responsible for and will pay all costs arising from:-

  • Congestion charges (or failure to pay them)
  • Parking charges (or failure to pay them)
  • Penalty charge notices (or failure to pay them)
  • Tolls or crossing fees (or failure to pay them)

You are responsible for and will pay all costs arising from a breach of any parking restrictions or a road traffic offence (such as speeding offences) and any other offence or infringement involving the vehicle such as (but not limited to):-

  • Lane Infringement
  • Prohibited Turning
  • Bus Lanes
  • Box Junctions

This includes costs from the vehicle being clamped, seized or towed away and any other charges/costs (or failure to pay them) levied by a relevant organisation or issuing authority.

Each time we deal with such correspondence we will charge your credit/debit card for our administration fee (please visit our UK Terms and Conditions for more details) which covers the reasonable costs we incur in administering the correspondence associated with each fine, charge or penalty that is issued for the vehicle during your hire period.

The administration fee will be cancelled or refunded if you can provide supporting evidence to show that the issuing authority or organisation has rescinded the fine or penalty, excluding Dart Charge. If Dart Charge agree to cancel the fine or penalty, the administration fee can only be cancelled or refunded if the original crossing charge does not stand.

Please note, we may not always be able to transfer liability and may have no other option but to settle on the renter’s behalf. In some instances, in settling the request from the organisation, the notice cannot be appealed. We will endeavour to transfer liability where the authority will allow us to do so.

LONDON CONGESTION ZONE

The Congestion Charge is an £11.50 daily charge for driving a vehicle within the charging zone between 07:00 and 18:00, Monday to Friday. Please use the following link to view the charging zone www.tfl.gov.uk/modes/driving/congestion-charge/congestion-charge-zone

Payment can be made online using your vehicle registration. For more information, please visit their website; www.tfl.gov.uk

Please note, the Congestion Charge applies to central London only and does not include the Dartford Crossing charge. Payment of one will not cover the other.

DART CHARGE

The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing.

Payment can be made online, by phone, post or at retail outlets. It is free to use the crossing between 22:00 and 06:00. You must pay for a crossing in advance or by midnight the day after crossing; www.gov.uk/pay-dartford-crossing-charge

Please note, the Dart Charge applies to the Dartford Crossing only and does not include the London Congestion charge. Payment of one will not cover the other.

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