Frequently Asked Questions

During Rental

• My driving licence has been stolen; can I present a theft declaration instead?
• What documents do I need to present at the Europcar counter when I pick up my vehicle?
• Will there be a deposit taken when I pick up the car?
• What is a Rental Agreement ?
• What happens if the vehicle breaks down or if I have an accident?
• Can I drive into another country?
• What do I need to do in the event of loss of keys ?
• Do I need to carry out any vehicle maintenance during the rental?
• When do I have to return the vehicle?
• What should I do if the rental vehicle is stolen?
• What type of fuel should I put in the vehicle?
• Can I return the vehicle early?
• How do I extend my rental?
• What is a DVLA share code?
• Will the vehicle be equipped to drive in the country of rental?
• ​Can I take a vehicle one way?
• What should I do if the vehicle has a AdBlue warning light on?
• Are there any different speed restrictions for vans on the roads and highways?
• Do I need to bring any additional documentation for cargo purposes?
• What if my cargo gets damaged during my hire?
• What should I do if I have a problem regarding tyres?
• Who pays for toll or congestion charges?