Home FAQ During Rental How do I get assistance when a breakdown occurs and my hire vehicle is missing a sticker with the appropriate telephone number to call?

How do I get assistance when a breakdown occurs and my hire vehicle is missing a sticker with the appropriate telephone number to call?

Whilst every effort is made to alleviate the likelihood of vehicle’s breaking down, unfortunately there will be instances where a breakdown does occur. To ensure that our customers receive the optimum level of service, a bespoke service has been specifically developed for Europcar with the breakdown service providers, available 24 hours a day 7 days a week.

In order to obtain assistance when a breakdown occurs, detailed on the back of the windscreen sticker is a free phone number for breakdown assistance, which is applicable to that particular manufacturer. If this sticker was missing from your hire vehicle, please call the number listed below that belongs to the manufacturer of your hire vehicle and supply as many details as possible relating to the breakdown including the below:

  • Registration number
  • Make and model
  • Colour (if known)
  • Nature of fault
  • Precise location of vehicle
  • Contact number
  • Whereabouts of keys

Generally speaking, service will be provided with in an hour of the initial call being made. However there are some circumstances where it may take longer to attend. For example adverse weather conditions, Bank holidays etc. The breakdown provider will advise the caller of the estimated time of arrival at the time of initial call.

Manufacturer Breakdown Company Telephone
  • Audi
  • Ford
  • Honda
  • Hyundai
  • Jaguar
  • Land Rover
  • MG
  • Seat
  • Skoda
  • Toyota
  • VW
AA 0800 0724792 or 0044 800 0724792
  • Citroen
  • Kia
  • Infiniti
  • Renault
  • Nissan
  • Mercedes-Benz
  • Peugeot
  • Smart
  • Vauxhall
RAC 0800 246 868 or 0044 800 246 868
  • Volvo
  • Fiat
  • Alfa Romeo
  • Jeep
Allianz 00800 342 80000
  • BMW
  • Mini
BMW Assistance 0800 777 111 or 0044 800 777 111
  • Iveco
Assistance Non Stop 0800 590 509 or 0044 800 590 509
  • Porsche
Porsche Assistance 0800 777 123 or 0044 800 777 123

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